Monday, November 07, 2011

Customer Service Fail

A Mediacom rep rings our doorbell on Saturday afternoon: So how's your Internet connection? Mediacom's sending a bunch of us out to see how our customers are doing.

Me: Well, actually, I've been having to release and renew the DHCP pretty regularly lately. Had a service guy out last week, but it's still happening. It's kind of annoying.

Rep: But it's actually working right now?

Me: Well, yeah.

Rep: Great! Can I interest you in putting in a phone line?

Me: No, not really.

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